Privacy policy
PRIVACY POLICY
Last updated: May 12, 2026
Peptide Freedom USA (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with access to our Services. Peptide Freedom USA is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with Peptide Freedom USA.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.
By using or accessing our Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with our Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:
- Contact information, including your name, billing address, shipping address, email address, and phone number.
- Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged, canceled, or otherwise associated with your order history.
- Payment information, including payment method details, payment confirmation, transaction details, and related billing information. Payment information is processed securely through third-party payment processors, and we do not directly store full payment card details.
- Account information, including username, password, preferences, account settings, and security-related information.
- Communications, including information you provide when contacting customer support, submitting an inquiry, or communicating with us.
- Device and usage information, including IP address, browser type, device information, network connection, unique identifiers, pages viewed, website interactions, and how and when you use or navigate the Services.
- Marketing and preference information, including your communication preferences, email subscription status, and interactions with marketing messages, if applicable.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, contact us, subscribe to communications, submit a form, or otherwise provide information to us.
- Automatically through the Services, including through cookies, pixels, analytics tools, browser data, device data, and similar technologies.
- From service providers, including Shopify, payment processors, shipping providers, analytics providers, fraud prevention tools, customer support tools, email marketing providers, and other vendors that help us operate our business.
- From business partners or third parties, including advertising, marketing, analytics, and fulfillment partners, where permitted by law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
To Provide, Tailor, and Improve the Services
We use personal information to provide and improve our Services, including to:
- Process payments
- Fulfill orders
- Arrange shipping and delivery
- Manage customer accounts
- Provide customer support
- Process returns, replacements, refunds, or other order-related requests
- Remember preferences and items of interest
- Enable product reviews or feedback
- Improve website performance and user experience
- Customize your shopping experience
To Communicate With You
We use personal information to communicate with you about:
- Orders and transactions
- Shipping and delivery updates
- Customer service inquiries
- Account activity
- Policy updates
- Security notices
- Other business-related communications
For Marketing and Advertising
We may use personal information to send marketing, promotional, or advertising communications by email, text message, postal mail, or other channels where permitted by law.
We may also use personal information to show you advertisements for products or services on our website or other websites, including based on items you viewed, added to your cart, or purchased, and your activity on the Services.
You may opt out of promotional emails at any time by using the unsubscribe link included in our emails. Even if you opt out of marketing communications, we may still send you non-promotional messages related to orders, accounts, customer service, or legal notices.
For Security and Fraud Prevention
We use personal information to help:
- Authenticate accounts
- Provide a secure shopping experience
- Detect and prevent fraud
- Investigate suspicious, illegal, unsafe, or malicious activity
- Protect our website, customers, business, and Services
- Enforce our Terms of Service and policies
For Legal and Compliance Purposes
We may use personal information to:
- Comply with applicable laws and regulations
- Respond to lawful requests, subpoenas, warrants, or legal processes
- Participate in civil discovery, litigation, or other legal proceedings
- Protect our rights, property, safety, business, and customers
- Enforce or investigate potential violations of our Terms of Service or policies
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties for legitimate business, legal, operational, and service-related purposes, including:
- Shopify, which hosts and powers our online store.
- Payment processors, to process and verify payments.
- Shipping and fulfillment providers, to fulfill and deliver orders.
- Technology and IT service providers, to operate and secure our website.
- Analytics providers, to understand website performance and customer behavior.
- Customer support providers, to help manage customer inquiries.
- Marketing and advertising partners, to provide marketing services, measure advertising performance, and show relevant advertisements where permitted by law.
- Professional advisors, including attorneys, accountants, insurers, and consultants.
- Government authorities, law enforcement, courts, or regulators, when required or permitted by law.
- Business transaction parties, in connection with a merger, acquisition, financing, bankruptcy, sale of assets, or similar business transaction.
We may also disclose personal information when you direct us to do so, consent to the disclosure, or use features that involve third-party integrations.
RELATIONSHIP WITH SHOPIFY
Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, protect, and improve the Services.
Information you submit through our store may be transmitted to and shared with Shopify and third-party service providers, which may be located in countries other than where you reside.
We may use Shopify features that incorporate data obtained from your interactions with our store, Shopify, and other merchants in order to help protect, improve, and grow our business.
In certain circumstances, Shopify may be responsible for processing your personal information, including responding to privacy rights requests related to Shopify’s own processing.
To learn more about how Shopify uses personal information, you may review Shopify’s Consumer Privacy Policy and privacy resources through Shopify.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, improve the Services, analyze site traffic, remember preferences, understand customer behavior, help prevent fraud, and support marketing or advertising activities.
Cookies are small data files placed on your device or browser. You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website and your ability to use certain features.
Depending on where you live, you may have the right to opt out of certain types of tracking, targeted advertising, sale, or sharing of personal information as defined by applicable privacy laws.
TARGETED ADVERTISING, SALE, OR SHARING
We may use analytics, advertising, and marketing tools that involve the disclosure of certain personal information to third parties for targeted advertising, cross-context behavioral advertising, analytics, or similar purposes.
Depending on where you reside, these activities may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, even when no money is exchanged.
You may have the right to opt out of these uses by contacting us at support@peptidefreedomusa.com or by using any opt-out tools made available on our website.
Where required by law, we will honor recognized opt-out preference signals, such as Global Privacy Control, when technically feasible and applicable.
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites, applications, tools, or online platforms operated by third parties.
If you follow links to third-party websites or use third-party services, you should review their privacy policies, security practices, and terms of service.
We are not responsible for the privacy, security, accuracy, content, or practices of third-party websites, platforms, or services.
CHILDREN’S PRIVACY
Our Services are intended only for individuals who are 21 years of age or older.
We do not knowingly collect personal information from individuals under 21 years of age. If we learn that we have collected personal information from an individual under 21, we will take reasonable steps to delete that information, unless we are required or permitted by law to retain it.
If you believe that an individual under 21 has provided us with personal information, please contact us at support@peptidefreedomusa.com.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable law.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable administrative, technical, and physical measures to help protect personal information.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee perfect security.
Please do not send sensitive or confidential information to us through unsecured channels.
We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and operate our business, unless a longer retention period is required or permitted by law.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to Access / Know: You may have the right to request access to the personal information we hold about you.
- Right to Delete: You may have the right to request that we delete personal information we maintain about you.
- Right to Correct: You may have the right to request correction of inaccurate personal information.
- Right to Portability: You may have the right to receive a copy of personal information we hold about you and request that it be transferred to a third party.
- Right to Opt Out: You may have the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.
- Right to Appeal: Depending on your location, you may have the right to appeal a decision we make regarding your privacy request.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted by law.
To exercise available privacy rights, contact us at:
We may need to verify your identity before processing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may require you to verify your identity directly with us.
We will respond to privacy requests within the timeframe required by applicable law.
MANAGING COMMUNICATION PREFERENCES
You may opt out of promotional emails at any time by using the unsubscribe link included in our emails or by contacting us at support@peptidefreedomusa.com.
If you opt out of promotional communications, we may still send you non-promotional communications, including order confirmations, shipping updates, customer service responses, account notices, policy updates, and legal notices.
COMPLAINTS
If you have a complaint about how we process your personal information, please contact us at support@peptidefreedomusa.com.
Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority or applicable regulator.
INTERNATIONAL TRANSFERS
We may transfer, store, and process personal information outside the country, state, or region where you live.
If personal information is transferred outside the European Economic Area, United Kingdom, or other jurisdictions with specific transfer requirements, we will rely on recognized transfer mechanisms where required by law, such as Standard Contractual Clauses or other lawful transfer mechanisms.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, regulatory, or business reasons.
When we update this Privacy Policy, we will post the revised version on this website, update the “Last updated” date, and provide notice where required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any available privacy rights, please contact us at:
Peptide Freedom USA
P.O. Box 151043
Lufkin, TX 75915
United States